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Frequently Asked Questions (FAQs) We welcome your questions, which we will do our best to answer by email. If a question and answer seem likely to be of interest to others as well, we will publish them both on this page.
If the FAQs below do not answer your query, please .
Please note that many shop-related questions can also be answered via our Terms and condtions. |  |
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Why buy construction kits? Parents and teachers often ask the question "Why should children use construction kits?".
The main reasons are listed below:- Both fun and educational
- Equally popular with boys and girls
- Provide an absorbing alternative to TV and computer games
- Ideal for development of problem-solving and creativity skills
- Improve understanding of technology, science and maths
- When used in group activities, can help develop social skills and communication skills
- A leisure activity which can be enjoyed and developed from early years right through to teenager
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What is the best way to store construction kits? Whichever construction kit you favour, a good storage tray can make all the difference. We recommend using storage trays with compartments whenever possible.
These make it much easier for children to find the pieces they require when building models.
Many of the construction kits for sale on this website include a robust plastic storage box or tray.
However, if you need to buy any extra storage trays, we recommend visiting a local DIY store such as B&Q. Top |  |
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How can I purchase online? Making a purchase online could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by using the "Add to Cart" button.
After you have finished your selections, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order. Top
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Can I order offline? If you are an educational organisation, you can order offline via our Printed order form. This is a .PDF file (300Kb) that can be printed out, completed, and faxed or posted to us. Top | |
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Can I just ask for a quotation? Yes - just add products to the cart in the normal way, proceed to checkout, and enter your name and address, and the other details requested on Checkout page 1 of 3 and Checkout page 2 of 3.
Then on Checkout page 3 of 3, select a Payment Method of "Quotation only".
You will immediately be sent an emailed quotation for the products you have requested. Top
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Can I order from more than one of your websites? We operate a number of websites, as shown in the icons at the top of every page.
Occasionally, customers wish to order items from two or more websites at the same time, and ask us "Can the items we require from multiple websites all be added together into a single shopping cart, with a single shipping charge?".
The answer to this question is "no", as each website has its own warehouse, and independent shipping arrangements. You will therefore need to place separate orders on each website, and each of those orders may incur a shipping charge. Many apologies. Top
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How do I search the website? The first option Search in the top navigation bar gives you access to a powerful search facility. This allows you to:
- Search the entire site using one or more Search words
- Search for construction kits and educational toys in the online shop, via any combination of Search words, Price range, Age, Subject and Type of packaging
If you can't find the information or the products you are looking for, you may also wish to consider carrying out the same search in our other websites, links to which are provided via the icons at the top of this page. Top
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Do you deliver overseas? The products for sale on this website can be supplied to the UK and Ireland only.
To view the products that we sell worldwide, please visit our K'NEX User Group website. Top |  |
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Why do you request my phone number and email address? When you place an order with us, we request your organisation name (if any), contact name, address, postcode, email address and telephone number.
Your telephone number is optional. However, it can help in situations where we need to resolve a query on your order, or the carrier cannot find your address. This happened recently for an address in Runcorn, which has rather odd street names! Rest assured, we will never telephone you for any other reason, or pass on your telephone number to a third party.
If you order online, your email address is essential, as this is how we will send your order acknowledgement. If you order offline, your email address is also very useful, as it is our preferred way of resolving any order queries, and keeping you up to date with the status of your order.
We also use the email addresses entered with orders to email our quarterly newsletters. You can opt out of this service if you wish. Top
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How do I change quantities ordered? Any item you add to the shopping cart will initially have a quantity of 1.
To revise the quantity for any item, change the value in the "Quantity" box for that item, and then click on the "UPDATE" button at the bottom of the page.
Items can also be removed from the shopping cart if you wish. Simply tick the "remove" box for the item, and then click on the "UPDATE" button at the bottom of the page.Top
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How do I navigate around the site? We have tried to make navigation around the site as simple and as quick as possible.
The main navigation features of the site are as follows:
- The navigation bar and icons at the top right will take you to the main information pages for the site, the shopping cart, and a comprehensive Search facility.
- The navigation bars on the left will take you to the different sections of this website.
- The icons at the top centre will take you to our other websites.
- When you are browsing through the different sections of the site, a breadcrumb trail will appear at the top left, showing how you got to the current page, and Prev/Up/Next options, which allow you to view adjacent pages and the page above.
Please email us if you have any suggestions for improving navigation around the site. Top | |
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Why do I get an error message? There are two main reasons why you might get an error message whilst accessing our website:
1. Despite extensive testing, an error has crept into the website.
2. The system settings on your computer or network prohibit you from accessing certain types of web page.
We are always very concerned if anyone receives an error message when accessing our website. Please immediately if this happens.
Any website errors can usually be fixed within minutes, and if your system doesn't allow you access to certain types of web page, we can nearly always suggest a way of working around this problem. For instance, if your computer doesn't allow you to access web pages that contain a shopping cart, we can explain how you can download an offline order form. Top
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Can the site be used by the visually impaired? We have done our best to ensure that this website can be accessed by the visually impaired, and is compatible with all Microsoft Windows accessibility features. In particular, we try to use text links rather than just links under graphic images, as the former are required for accessibility features such as "extra large font size".
Please email us if you think we can make our website more accessible in any way. Top
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| Latest News... Exciting new construction kits for ages 1 to adult, including:
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• Junior Tradesman
• Fischertechnik
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• MoveAndStic
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